Shipping Policy

Last updated: 11-05-2024

At Solaris WaterGen, we are committed to providing a smooth and efficient delivery experience for our customers. This Shipping Policy outlines the terms and conditions that apply to the delivery of Products ordered from www.solariswatergen.com. By placing an order, you agree to the following shipping terms:

1. Shipping Destinations

We currently ship within the United States and to select international locations. If you are outside our standard shipping area, please contact us at [Email Address] for further information on potential delivery options and costs.

2. Processing Time

Orders are processed within [1-3 business days] after purchase confirmation. Orders placed on weekends or holidays will be processed on the next business day. Processing times may vary during peak seasons or in cases of high order volumes.

3. Shipping Methods and Costs

We offer various shipping options through reliable carriers to meet your needs:

Standard Shipping: Estimated delivery within [5-7 business days].
Expedited Shipping: Estimated delivery within [2-3 business days].
Overnight Shipping: Estimated delivery by the next business day for orders placed before [cut-off time].
Shipping costs are calculated at checkout based on the shipping method selected and the destination of the order.

3.1 Free Shipping
Free shipping may be available for orders over a certain amount within the U.S. Please refer to our Website for current free shipping promotions and eligibility.

4. International Shipping
For international orders, shipping rates and delivery times vary based on location and customs processing. Please note that international shipments may be subject to additional taxes, duties, or import fees required by your country’s customs authorities, which are not covered by Solaris WaterGen. These fees are the responsibility of the recipient.

5. Order Tracking

Once your order has shipped, you will receive an email with tracking information to monitor your package’s progress. Tracking may not be available immediately upon shipment but should update within 24 hours.

6. Delivery Times

Delivery times are estimated based on your location and the shipping method chosen. While we strive to meet these estimates, delays may occur due to factors beyond our control, including but not limited to weather conditions, carrier delays, or customs processing for international orders. Solaris WaterGen is not liable for such delays.

7. Order Changes and Cancellations

Orders can be modified or canceled within [24 hours] of placement. After this period, we cannot guarantee changes or cancellations, as the order may already be processed for shipment. To request a change or cancellation, please contact us at [Email Address].

8. Damaged, Lost, or Stolen Packages

8.1 Damaged Packages
If your package arrives damaged, please contact us within [48 hours] of delivery with photos and a description of the damage. We will arrange for a replacement or a return, subject to review.

8.2 Lost or Stolen Packages
Solaris WaterGen is not responsible for lost or stolen packages marked as “delivered” by the carrier. We recommend checking with neighbors or your local carrier office if a package is missing. If you believe your package was lost or stolen, please reach out to us, and we will work with the carrier to investigate.

9. Contact Us

For any questions or concerns about your order, please contact us at:

Solaris WaterGen
solariswatergen@gmail.com